We Do Recover Privacy Policy

Welcome to We Do Recover. Your privacy and trust are paramount to us. This Privacy Policy outlines how we collect, use, protect and share your personal information when you visit our website or use our services. By engaging with us, you consent to the practices described in this policy.

Information We Collect

Personal Information: This includes any information you provide us directly through our contact forms, email communications or other interactions that can identify you personally, such as your name, email address, telephone number and details of your inquiry.

Browsing Information: We automatically gather certain information about your website usage like your IP address, browser type and pages visited to improve our website and your browsing experience.

How We Use Your Information

We use the information collected to:

  • Respond to your inquiries and requests for information about our services.
  • Improve our website and tailor it to your preferences.
  • Communicate with you about updates, services and offers, if you’ve opted-in for such communications.
  • Ensure the security of our website and services.

Sharing Your Information

We respect your privacy and only share your information with third parties in the following circumstances:

  • Service Providers: To professionals and other service providers who assist us in operating our website, conducting our business or serving our users, as long as those parties agree to keep this information confidential.
  • Legal Obligations: When we believe release is appropriate to comply with the law, enforce our site policies or protect ours or others’ rights, property or safety.

Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your information.
  • Opt-out of certain uses and disclosures of your personal information.

If you wish to exercise these rights, please contact us using the contact details provided below.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no internet transmission is 100% secure and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our information practices. We encourage you to review this policy periodically for the latest information on our privacy practices.

Contact Us

For questions regarding this Privacy Policy or our privacy practices, please contact us at:

  • Email: [email protected]
  • Phone: +27814447000 (ZA) or +448009554357 (UK)
  • Address: 216 Weltevreden Rd, Northcliff, Randburg, 2115, South Africa

This Privacy Policy is effective as of 15 Jan 2024.

Definitions and Interpretation

In our commitment to safeguard your privacy and in compliance with the Protection of Personal Information Act (POPIA), We Do Recover (referred to as “we”, “us” or “our”) outlines the following key definitions to ensure clarity and understanding for our users (referred to as “you”, “your”) regarding our data practices:

Personal Information

This encompasses data about an identifiable, living person or an existing entity, covering a wide spectrum of details including but not limited to:

  • Demographics: Race, gender, marital status, ethnicity, age and birth details.
  • Health and Well-being: Physical or mental health status, disability information.
  • Historical Data: Educational, financial, criminal and employment backgrounds.
  • Identifiers: Any form of identification such as email, physical address, phone numbers, online presence and biometric data.
  • Opinions and Preferences: Personal views, preferences or opinions, including private or confidential correspondences.
  • Third-Party Views: Opinions about the individual by others.
  • Names when associated with other personal details or when their disclosure reveals personal information.


Refers to any action or set of actions performed on personal information, regardless of the mechanism, including:

  • Collection, storage, update, modification, retrieval and destruction.
  • Sharing, transmission, distribution or any form of dissemination.
  • Any operation that involves merging, linking, restricting or erasing personal data.

The Protection of Personal Information Act (Act 4 of 2013) and its accompanying regulations, governing the processing of personal information to protect the privacy of individuals and entities.

Refers to We Do Recover and encompasses our practice owners, partners and directors involved in processing your personal information.

Data Subject

The individual or entity whose personal information is processed by us, which could include visitors to our website, our clients or any person engaging with our services.

Our Privacy Statement governs the handling of personal information in our care, whether we hold it directly or it’s under our control, including details you provide when receiving services from us or via our website. It outlines our approach to collecting, using, sharing and safeguarding your information.

We recognise the importance of your personal information and your concerns about its security. Upholding your privacy and safeguarding your information are priorities for us. Complying with legal obligations, we commit to keeping your personal information confidential and secure, using it responsibly and transparently.

Privacy Principles We Follow

  • Minimization: We collect only the personal information necessary for specified purposes.
  • Purpose Specific: We use your personal information solely for the reasons stated in this Privacy Statement, unless otherwise disclosed to you.
  • Retention: We do not retain your personal information beyond its necessity.
  • Confidentiality: Apart from scenarios outlined in this Privacy Statement or agreed upon with you, your personal information is not shared with third parties.

These principles guide our commitment to protecting your privacy and ensuring your personal information is handled with care and respect.

Definition of Terms

  • Personal Information
    This includes details that identify you or another individual/entity, such as name, contact details, biometric data, personal opinions and more.
  • Processing
    Refers to any action performed on personal information, from collection to destruction.
    The Protection of Personal Information Act (Act 4 of 2013) governing data protection.
  • We/Us
    Refers to WeDoRecover and its practice owners/partners/directors.
  • You/Your
    The individual or entity whose personal information we process.

Application of This Privacy Statement

This statement applies to personal information under our control or in our possession. It outlines our practices regarding collection, use and sharing of your personal information, ensuring its confidentiality and security.

Our Privacy Principles

  • We collect only necessary personal information.
  • Your information is used solely as specified herein, unless otherwise stated.
  • We retain your personal information only as long as needed.
  • We do not share your information with third parties without your consent, except as outlined in this statement.

Providing Information on Behalf of Others

If you provide us with personal information about others, ensure you do so lawfully with their consent and knowledge of this Privacy Statement.

Collection of Personal Information

We collect personal information directly from you, through various means including patient registration, website interactions and other communications. Information may also be gathered from related parties, healthcare practitioners or public records, as legally permitted or with your consent.

Processing and Disclosure

We process your personal information in compliance with applicable laws, including POPIA, the National Health Act and the Health Professions Act. Processing is conducted lawfully with your consent and with a commitment to maintaining confidentiality. Your personal information is used for providing services, as well as other specified purposes with appropriate safeguards in place.

Privacy Principles

To protect your privacy, we adhere to the following principles:

  • We only collect essential information about you.
  • Your information is used solely as specified here, unless otherwise communicated.
  • We don’t retain your information longer than necessary.
  • We won’t share your information with third parties, except as outlined in this policy.

When You Provide Third-Party Information

If you share someone else’s personal information with us, ensure you have the right to do so. We presume you’re acting lawfully and that the individual/entity is aware of how their information will be used and disclosed based on this policy.

Collection of Your Information

We collect personal information directly from you, through our website or from other lawful sources to provide you with our services. This collection is crucial for our service delivery and includes but isn’t limited to:

  • Personal and contact details
  • Health information and medical history
  • Financial information for billing purposes

Use of Your Information

We use your information to:

  • Provide tailored care and services
  • Communicate regarding your care and appointments
  • Handle administrative tasks and billing
  • Refer you to other practitioners if necessary
  • Participate in clinical trials with your consent
  • Keep accurate records for historical, research or statistical purposes

Potential Recipients of Your Information

  • To ensure you receive appropriate care, we may share your information with healthcare professionals involved in your treatment.
  • In certain situations, it may be necessary to disclose information to your immediate family members or individuals designated by you.
  • With your consent or upon their request, we may share information with your medical scheme, insurance company or other financial providers to facilitate benefit allocation, claims processing or for other related purposes.
  • To maintain high standards of care, your information may be shared with organizations performing peer reviews or audits of our clinical practices.
  • We engage various advisers and service providers who assist us in delivering our services. They may access your information, under strict confidentiality agreements to perform their duties.
  • If there are outstanding payments for services rendered, we may disclose necessary information to debt collectors or credit bureaus.
  • When legally required, we may share your information with public and private regulatory authorities, law enforcement, courts and tribunals to comply with legal obligations or protect the rights and safety of our business, staff and others.
  • In the event of a sale, merger or acquisition of our practice, your personal information may be transferred to the new owners under the same privacy commitments.

The sharing of your personal information is governed by stringent legal and ethical standards. We only disclose your information when it is necessary for your care with your consent or as required by law. We are committed to ensuring that all such disclosures are done responsibly and with respect for your privacy and confidentiality.

We utilise social networking platforms like WhatsApp, LinkedIn, Twitter and Facebook to engage with the public and share information about our services. When you interact with us via these platforms, the social networking service might collect your personal data for its purposes. These platforms operate under their own privacy policies, separate from ours.

By granting us consent to process your personal information, you retain the right to withdraw this consent at any moment. Withdrawal does not retroactively affect previously processed information. Post-withdrawal, we will process your data solely according to legal provisions. Depending on the legal context, withdrawing consent may lead us to conclude our services to you.

Right to Object to Processing

You have the right to object to the processing of your personal information under specific conditions, provided such objection is justified. Objections must be submitted using the form specified by POPIA and do not apply to information already processed. Should we find your objection valid, further processing will align with legal requirements. Exercising this right might, under certain lawful and reasonable conditions, result in the termination of our services to you.

Record-Keeping Practices

Our practice involves maintaining records of your personal information for legally justified purposes, including service provision, legal compliance, dispute resolution and agreement enforcement. These records, potentially stored in electronic formats, are kept as long as necessary and may also be preserved for historical, statistical and research objectives in line with legal standards.

International Information Transfer

Your personal information is processed and stored within the Republic of South Africa, including in cloud services that meet legal privacy protection standards. Should the need arise to transfer your data internationally, we will either seek your explicit consent or ensure the transfer complies with lawful provisions for protecting your privacy.

Ensuring the Security of Your Personal Information

At We Do Recover, safeguarding your personal information is a top priority. We are dedicated to protecting your data from unauthorized access, processing, loss, damage or destruction. While electronic storage and transfer inherently carry risks, we’ve adopted robust security measures reflecting industry best practices to uphold the security, integrity and confidentiality of your personal information.

Our comprehensive security strategy includes:

  • Physical security of premises housing personal data.
  • Secure storage for physical records, including locked cabinets.
  • Password-protected access to electronic records with regular password updates.
  • Off-site data backups and strict policies for electronic data storage and distribution.
  • Access to your personal information is restricted to employees and service providers who need it for their professional duties and have committed to maintaining its confidentiality and security.

Should there be an unlawful access to your personal information, we will notify you and the Information Regulator as required by law, outlining the breach and our response.

You are entitled to access the personal information we hold about you with some legal limitations. Requests for access can be made to our Practice Manager or Information Officer. Please note, some requests may incur a fee. Further details, including the necessary forms and potential costs, are available upon request.

Accurate records are vital for effective communication and, where relevant, your health. Please inform us promptly of any changes to your personal information. You also have the right to request corrections or deletions to your data, subject to legal retention requirements. Such requests should be submitted in writing, providing enough detail for us to make the necessary amendments. If corrections affect decisions made about you, we will communicate the updated information to relevant parties previously informed.

Updates to Our Privacy Statement

At We Do Recover, we understand that change is a constant, whether due to shifts in our business practices, legal frameworks or technological advancements. As such, we reserve the right to update this Privacy Statement as necessary to reflect these changes. Our goal is to ensure that our practices remain transparent and that we continue to protect your personal information effectively.

The most current version of our Privacy Statement will be available on our website at http://wedorecover.com. Copies can also be obtained from our Information Officer or Practice Managers. We encourage you to review our Privacy Statement periodically to stay informed about how we are protecting the personal information we collect. Your continued use of our services after any changes signifies your acceptance of these changes.

Should there be significant amendments to this Statement, we will alert you through a notice on our website and within our practice, providing a link or access to the updated Statement. In instances where changes affect how we use your personal information, we will offer you the opportunity to opt out of new or differing uses.

For questions about this Statement or if you have any concerns about our handling of your personal information, please reach out to our Information Officer or your Practice Manager.

Addressing Concerns and Complaints

If you have questions, need further clarification or have concerns about our Privacy Statement or how we process your personal information, please do not hesitate to contact our Information Officer or the relevant Practice Manager.

If you believe that the processing of your personal information deviates from this Statement or violates the law, we urge you to contact our Information Officer immediately. Additionally, you have the right to lodge a complaint with the Information Regulator at [email protected] should you find it necessary.

This Privacy Statement is governed by the laws of the Republic of South Africa, ensuring that our practices are in line with national privacy and data protection standards.

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