WeDoRecover · Get help

Get Addiction or Mental Health Help Now

• You do not need to know what treatment is required before contacting us.
• You can ask for guidance for yourself, a loved one or someone you work with.
• Tell us what is happening. We can help organise the next step.

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Confidential professional guidance.

Available 24 hours, every day of the year.

You do not need to know what treatment is required before calling us.

Tell us what is happening. We can start there.

Call 082 747 3422

A telephone conversation is the preferred first step when you need help with an admission or treatment decision.

If you need help for yourself

Useful information includes what you are drinking or using, what is going wrong, when you last used, previous treatment, medical or psychiatric concerns, current medication, whether you have medical aid, and where you are.

You do not need all of this before calling.

If you are calling about somebody else

Tell us your relationship to the person, what has been happening, what substances are involved if known, whether there are mental-health concerns, whether they have had treatment before, whether they are willing to accept help, whether they have medical aid, and where they are.

If they refuse treatment, we can discuss the family situation and whether a professional intervention should be considered.

Medical aid

If medical aid is available, tell us the scheme and plan if you know it. The treating clinic’s admissions team handles the formal clinical motivation and pre-authorisation as part of its normal admission process.

If there is an emergency

A website enquiry or routine admission call is not a substitute for emergency medical care.

If there is an overdose, severe withdrawal, immediate suicidal danger, serious violence or acute medical instability, use the appropriate emergency medical service.